Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Musselburgh | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and handling it responsibly. This Privacy Policy explains how Pharmacy Weight Loss Musselburgh collects, uses, and protects your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Musselburgh is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Musselburgh and across the UK. We act as the Data Controller for all personal information collected through our services.

2. Data We Collect

We collect the following categories of personal data when you use our services:

• Identity Data: Full name, date of birth, gender
• Contact Data: Email address, phone number, home address
• Health Data: Medical history, weight, BMI, current medications, allergies, and other clinical information required to assess your suitability for treatment
• Payment Data: Billing information processed securely through our payment provider
• Technical Data: IP address, browser type, device information, and website usage data

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal data for the following purposes:

• To assess your suitability for weight loss treatments and provide clinical consultations
• To process and dispense prescriptions, with delivery completed within 1 working day once approved by our pharmacist
• To communicate with you regarding your treatment, orders, and any clinical queries
• To maintain accurate medical records as required by GPhC regulations
• To process payments securely
• To comply with legal and regulatory obligations
• To improve our website and services

Our legal bases for processing include the performance of a contract, compliance with legal obligations, protection of vital interests, and, where required, your explicit consent for processing special category health data.

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Essential Cookies: Necessary for the website to function correctly
• Analytics Cookies: Help us understand how visitors use our website so we can improve it
• Functional Cookies: Remember your preferences and settings

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect website functionality.

5. Third-Party Sharing

We do not sell your personal data. We may share your information only in the following circumstances:

• Healthcare Providers: We may share relevant clinical information with your GP or other healthcare professionals where clinically necessary or required by law
• Delivery Partners: Limited contact and address information is shared with our courier service to fulfil your order
• Payment Processors: Secure payment providers process your payment data on our behalf
• Regulatory Bodies: We may be required to share information with the GPhC, NHS, or other regulatory authorities
• IT Service Providers: Trusted technology partners who support our website and systems under strict data processing agreements

All third parties are required to handle your data securely and in compliance with UK GDPR.

6. Data Retention

We retain patient records for a minimum of eight years in line with NHS and GPhC guidance, or longer where required by law. Payment and transaction records are retained for six years for legal and financial compliance purposes.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All health data is stored securely and access is restricted to authorised clinical and administrative staff only.

8. Your Rights

Under UK GDPR, you have the right to access, correct, or request deletion of your personal data. You may also object to or restrict certain types of processing, and request your data in a portable format. Where processing is based on consent, you may withdraw that consent at any time. To exercise any of these rights, please contact us using the details below and we will respond promptly.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Musselburgh
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

This policy is reviewed regularly and may be updated from time to time. Any significant changes will be communicated to you directly.